Shipping & Returns
No Surprises
Full transparency on every order. Here is everything you need to know about delivery, payment and returns.
Cairo & Giza Delivery
24 to 48 hours from order confirmation.
Inspect the rug before you pay. Our courier waits while you check every detail.
Simply refuse delivery. You only pay the shipping fee — no questions asked.
Contact us for current rates. Free delivery available for orders above threshold.
All Governorates
Shipped via Egypt’s most trusted courier services, fully tracked.
Typically 2–5 business days depending on location.
Every rug is inspected and professionally packaged before dispatch.
We follow up to make sure you are fully satisfied with your purchase.
Payment Methods
Cash on Delivery
Pay when the rug arrives — after you inspect it.
Instapay
Quick and secure mobile payment via Instapay.
Visa / Mastercard
Pay securely by card at our showroom or via secure link.
Custom Orders
50% deposit to begin. Balance paid on delivery.
Returns Policy
Cairo Orders — Inspect on Delivery
You inspect the rug before paying. Refuse delivery if not satisfied — you only pay the delivery fee.
Governorate Returns
If there is a clear defect or mismatch, contact us within 24 hours and we will arrange a solution.
Custom Orders
Custom-made rugs are non-refundable once production begins as they are made specifically for you.
Have a question about your order?
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